Swiftalk policy

Refund Policy

Last updated: 19 September 2026

This policy applies to eligible paid Swiftalk features and subscriptions. Nothing in it limits any non-excludable consumer rights that apply where you live.

Purchases through app stores

Purchases made through Google Play or another app store are processed by that store. Cancellation and refund requests for those purchases are subject to the store's applicable terms, billing rules, and refund process.

Subscriptions

You can cancel an auto-renewing subscription through the platform where it was purchased. Cancelling stops future renewals; it does not normally refund a completed billing period unless required by law or approved under the relevant payment provider's policy.

Requesting help

If you believe you were charged in error, charged twice, or could not access a paid feature because of a technical problem, contact support@swiftalk.com. Include the account email or username, purchase date, product, platform, and order ID. Do not send card numbers, passwords, or other sensitive payment details.

We will review eligible requests in accordance with applicable law and the payment platform's rules. Fraudulent, unauthorised, or abusive refund activity may lead to account restrictions where permitted by law.